Legal
Privacy Policy
How LuxeNova Community Wellness, Inc. collects, uses, and safeguards information you provide.
Last updated · July 2026
Information We Collect
We collect information you provide through support requests, contact forms, donor inquiries, volunteer interest forms, and newsletter sign-ups. This may include name, contact information, household details, the barrier you're facing, and any documents you upload.
How Information Is Used
Information is used to review Emergency Stabilization Requests, coordinate community relief, respond to inquiries, process donor and volunteer interest, and report aggregate impact. Information is shared only with team members and trusted partners involved in coordinating a family's support, and only as appropriate.
Communication by Phone, Email, and Text
We may contact you by phone, email, or text regarding your support request, inquiry, or interest. Standard rates may apply.
SMS Consent
By submitting a form or providing your mobile number, you consent to receive text messages from LuxeNova Community Wellness, Inc. related to your support request or inquiry. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.
Confidentiality
Family information, support requests, donor inquiries, volunteer interest, household documents, and partner communications are treated as confidential. See our Confidentiality Notice for additional detail on how household information is handled.
Document Upload Security
Documents uploaded through our Request Help form are transmitted over encrypted connections and stored using secure access controls. Only authorized personnel involved in coordinating the request may access uploaded documents.
Contact Information
Questions about this Privacy Policy can be directed to contact information that will be added before launch.